SHIPPING & RETURNS
Shipping Methods
We offer various shipping methods for your convenience, including standard and expedited options. Your chosen shipping method will determine both the delivery time and associated costs.
Processing Time
Orders are typically processed and dispatched within 1-2 business days from the date of purchase. However, please note that processing times may vary during peak seasons or promotional periods.
Shipping Rates
Shipping rates are calculated based on the weight of your order, the selected shipping method, and the destination address. You can preview the shipping rates at checkout before finalizing your purchase.
Shipping Destinations
Currently, we ship to addresses within India. Regrettably, international shipping is not available at this time.
Order Tracking
Upon shipment, you will receive a shipping confirmation email containing a tracking number. This tracking number allows you to monitor the status of your delivery conveniently.
Delivery Time
Delivery times vary depending on the selected shipping method and the destination address. Typically, standard shipping takes 2-3 business days, while expedited shipping may result in faster delivery.
Return & Refund Policy
We want you to be completely satisfied with your purchase from Thofa Organics. If for any reason you are not entirely happy with your order, we offer a hassle-free return and refund policy.
Returns:
You may return unused and unopened items within 30 days of purchase for a full refund or exchange. Please ensure that the items are in their original packaging and condition.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a week or 7 days.
For further assistance with returns and refunds, please contact our customer support team at contact@thofaorganics.com. We are here to help!
Customer Care
At Thofa Organics, we prioritize your satisfaction and are dedicated to providing exceptional customer care. Our attentive customer support team is available to address any inquiries, concerns, or feedback you may have regarding our products or services. Feel free to reach out to us via email at contact@thofaorganics.com for prompt assistance.
Privacy & Safety
Your privacy and the security of your personal information are paramount to us. We adhere to stringent privacy and security measures to safeguard your data and maintain confidentiality. Be assured that any information provided to us is treated with the utmost confidentiality and solely used for order processing and enhancing your shopping experience. We never share or sell your information to third parties without your consent. For more information on how we collect, use, and protect your data, please refer to our Privacy Policy.
Wholesale Inquiries
Thofa Organics welcomes wholesale inquiries from businesses interested in carrying our products. Whether you’re a retailer, spa, or distributor, we offer competitive wholesale pricing and tailored solutions to meet your requirements. To explore wholesale opportunities, please contact our dedicated team via email at contact@thofaorganics.com, and we’ll be delighted to assist you with product details, pricing, and order processing.
Payment Methods
We accept a range of convenient payment methods to ensure a hassle-free shopping experience. Our accepted payment methods include:
– Credit and Debit Cards: We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
– Net Banking: Securely pay for your order using net banking through our trusted payment gateway partners.
– UPI (Unified Payments Interface): Make seamless payments using popular UPI apps such as Google Pay, PhonePe, and Paytm.
– Cash on Delivery (COD): Enjoy the convenience of paying for your purchase upon delivery with our COD service, available for orders within eligible areas.
– Wallets: Complete your transaction effortlessly using digital wallets like Paytm, Amazon Pay, and Mobikwik.
With our diverse range of payment options, you can choose the method that best suits your preferences and enjoy a secure and convenient shopping experience at Thofa Organics.